Returns

Return:

The buyer has the right to return the product within 14 (fourteen) days, if it has not been used, the appearance has not changed significantly. The item is returned in its original packaging. The return fee is to be paid by the buyer.

You can return the goods directly to us: ULMAņA PARKS 2, Kalnini, Mārupe, LV-2167, Latvia (e-commerce address).

The product must be fully assembled and in its original packaging. In case of an incomplete set of goods, the seller may refuse to accept the returned goods. Changes to the product or its packaging that were necessary for product testing cannot be considered as significant changes to the appearance of the product.

When returning, you must provide a VAT invoice or other document confirming the purchase of the item and the order number.

When returning goods, you must attach a claim in any form, stating the reason for the refusal.

After receiving the returned goods and assessing their quality, the Seller returns all money for the goods, including delivery costs, to the Buyer within 14 days from the day of termination of the contract for the sale of goods. The money is transferred by bank transfer to the indicated bank account of the Buyer.

We do not accept returns if: the goods are ordered according to the customer's special needs, the product is tinted according to the customer's needs, bottled according to the customer's needs.

The discussed conditions apply to private individuals and business persons who have not concluded a contract with SIA RIGALIT. Contract customers are subject to the conditions specified in the contract.

Damaged or incomplete product:

To submit a claim for defective or defective goods, please contact us via e-mail rigalit@rigalit.lv.

When contacting us, please provide the following information:

1. Order number

2. Photo of the product, photo of the damaged area.

3. Photo of the packaging

4. Identify any signs of defect, malfunction, or missing parts.

Please indicate how the Buyer wishes to resolve the claim:

1. Replace with a quality product

2. Fill in the missing pieces.

3. Return the money paid


If the reason for returning the product is a defective product or an error by the seller, the seller will cover the shipping costs.

The answer is given within 14 calendar days.